Return & Refund Policy

At Kea Coffee Roasters, every batch is roasted with precision and care by a small team who are deeply passionate about fresh, origin forward coffee.

Because roasted coffee is a perishable product, we handle returns and issues as outlined below.

Roasted Coffee

Because whole bean coffee is a perishable food item, we are unable to accept returns or exchanges on coffee products.

However, your experience matters to us! If you aren't completely satisfied with the coffee you received, please reach out to us at hello@keacoffee.com. We welcome all feedback and are always happy to help you troubleshoot your brew or guide you toward a roast profile you'll truly enjoy.

Lost, Damaged, or Undeliverable Shipments

• Damaged or Lost Packages: Once a shipment leaves our roastery, delivery responsibility lies with the carrier. However, if your package arrives damaged or goes missing, please contact us right away. While carrier transit issues are outside our direct control, we’ll do everything we can to assist you in getting it sorted out.

• Shipping Address Errors: Please double-check your shipping address and delivery details at checkout. As a small business, we cannot cover the cost of lost, returned, or re-shipped packages resulting from incorrect shipping addresses, inaccessible delivery locations, or packages deemed undeliverable by the courier.

How to Reach Us

For any questions, order updates, or coffee recommendations, get in touch at hello@keacoffee.com with your order number, and our team will be glad to assist!